Continuous reviews to ensure the service meets the service users changing needs, and respects the dignity of the service user and their family

• Keep the people who use our service and or their family informed of any changes to our Service.

• Using our Complaints and Compliments procedure to gauge how we are performing.

• Encourage staff to involve and ask for direction from the people who use our services and or their family

• All our staff are informed of the Multi Agency Policy on responding to the abuse of vulnerable adults

• Encourage staff to develop independence in service users

• The Medication Policy directs and informs staff of our current policies and procedures when handling or assisting with prescribed medication

• The Manual Handling Policy and guidance is in support of safe practice to protect the people who use our service and our  workers

• Procedures and guidance notes are in place in respect of handling the valuables of the people who use our service, practice and documented cash recordings are checked and monitored by Management.

• Monthly Quality Assurance monitoring by our Director of Care.